Zoom Reveals CCaaS Next Step With Solvvy Acquisition
In an effort to bolster its contact center capabilities, Zoom today announced that it has entered a definitive agreement to acquire conversational AI and automation platform provider Solvvy. Upon the...
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Dialpad Launches Ai CSAT for Customer Intelligence
On June 7, Dialpad launched Ai CSAT, a real-time, predictive engine for customer satisfaction (CSAT), as part of its broader Customer Intelligence offering. Made generally available earlier this year,...
View ArticleZoom Shares September 2022 Update; Dialpad Adds AI Agent Tools
Welcome to the No Jitter Roll, the regular round-up of news about the communications and collaboration industry. Today, we're recapping Zoom's September, looking at AI-based contact center capabilities...
View ArticleApplying Automation to Improve Customer Experience
As we advise enterprise customer experience (CX) leaders, one fairly consistent area of deficiency is using automation to improve agent performance and/or customer satisfaction. Sure, most companies...
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Vendors Use AI to Boost Customer Experience in the Contact Center
For analysts, the past few weeks have been a blur of industry events, and our travel schedules have never been busier. Vendors are trying to make up for lost time after a three-year hiatus from...
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Dialpad to Add 12 Generative AI Tools in Next 12 Months
Dialpad announced this week it plans to deliver a series of internally developed generative artificial intelligence (AI) advancements to enhance the company’s Ai-Powered Customer Intelligence Platform....
View ArticleNo Jitter Roll: RingCentral Plans Deeper Integration With Teams
Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers a spate of AI-related products from Zendesk,...
View ArticleNo Jitter Roll: Dialpad Launches Proprietary LLM, Otter.ai Brings Gen AI to...
Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights Dialpad’s launch of DialpadGPT, a proprietary LLM for...
View ArticleA Roadmap for Selecting the Right CCaaS Vendor
Companies have a number of different options when it comes to choosing a contact center platform. Metrigy’s global Customer Experience MetriCast 2023 market size and forecast study, conducted with...
View ArticleThe Leading UCaaS Providers of 2023/2024
Seamless, efficient collaboration in an all-in-one environment is a must-have for today’s distributed teams — Unified Communications as a Service (UCaaS) delivers it. The following article provides an...
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